Hỗ trợ
Write to us. We read everything and reply within 48 hours, in English or Italian.
Can't sign in?
It is the most common reason people write to support, and most of the time it takes a minute to solve on your own.
Forgotten password
We send a 6-digit code, valid for 15 minutes. If the account has two-step verification, it asks for that too: resetting a password does not switch it off.
You signed in with Apple or Google
If you never created a password there is nothing to reset: use the same button you signed up with. Ask for the code anyway and you will get an e-mail explaining that.
You lost access to that mailbox
Then it is on us. Use the form below from an address you can read, and include: the display name on the account, the old e-mail, and roughly when you last paid. Those three are what lets us establish the account is yours.
For security we never confirm to anyone whether an e-mail address is registered: the answer is identical either way.
Which address to use
Write to us with the form
It works without an account too.
What happens next
- Your request is recorded straight away and you get a number: that is your receipt.
- It lands in the support queue, which a person reads — not an autoresponder.
- We reply within 48 hours to the address you gave. Check your spam folder too.
By sending you agree that we process what you write in order to answer you — see the privacy policy. The request is kept even if you delete your account, because it is very often about exactly that.
Frequently asked questions
How does the leaderboard work?
Your position depends solely on the total you have spent. No prizes, no draw, no luck: you pay for the spot, and it is public.
Can I get a refund?
It depends on where you paid, because whoever collected the money decides. In the iPhone app refunds are granted by Apple, not by us: ask at reportaproblem.apple.com. On the web the payment goes through Stripe: as the Terms say it is final and there is no refund on request, but if you see a charge you do not recognise, write to us and we will check it with Stripe. In the Android app, once it arrives, refunds will be Google Play's. When a refund is granted, the amount and your leaderboard position are reversed automatically.
Can I delete my account?
Yes, from Profile → Settings → Delete account, in the app or in the web app, or by writing to us. Deletion has two stages: the account disappears from the leaderboard, search and profiles immediately, and stays restorable for 6 months by signing in again. After 6 months it is anonymised irreversibly. Payments remain as accounting records but are no longer attached to a person: Italian law requires accounting records to be kept for ten years.
Is this gambling?
No. There are no prizes, no random outcomes and nothing to win. Your position is an arithmetic consequence of what you spent.
Can I hide how much I spent, or where I am from?
Yes. Profile → Settings has two separate switches, AMOUNT VISIBILITY and HIDE COUNTRY: one removes the amount from your row, the other removes the flag. Hiding your country does not remove you from your country's board — it only changes what is drawn.
Do I need an iPhone?
No. The web app works in any browser, on a phone or a computer, with the same five tabs as the app: Rank, Groups, Boost, Chat and Profile. The iPhone app is coming to the App Store, Android after it.
Which payment methods do you take?
On the web, through Stripe: cards (Visa, Mastercard, Amex) and the methods available in your country, such as Apple Pay, Google Pay, PayPal, Klarna, Satispay, Revolut Pay and Amazon Pay. In the iPhone app: Apple in-app purchases. Card details never pass through our servers.
I want a copy of my data
Write to [email protected] from the account's address, or use the form below with the subject "Data request". It is a GDPR right (art. 15 and 20) and we answer within one month.